ITNRides on the Salesforce Platform
ITNRides 2.0 is built on the web-based Salesforce platform, the world leader in Customer Relationship Management software. The Salesforce software does a lot of what we need ITNRides to do- it tracks customers and volunteers, tracks payments due and made, and helps with marketing and fundraising. To create ITNRides 2.0, we combined this functionality with a custom-made application that provides state-of-the-art algorithms for rides coordination.
When using ITNRides 2.0 you will be using both the functionality that is a part of “native” Salesforce (functionality that is built in to the original Salesforce software), and the functionality that is part of the custom app we built. The screens will look different depending on which part you are in. Most of your time when coordinating rides will be spent in the custom screens, while working with donors and community outreach will primarily be done in native salesforce screens.
Password Requirements
Your password will need to- have at least 8 characters, use 1 letter and 1 number, have 1 special character (something like a question mark or exclamation point).
User Portals
The user portals are how staff, riders, drivers and others connect to ITNRides. Each type of user has a Portal, and users can access different functionality depending on their role.
Here are the links for the portal login pages:
Staff: https://itnrides.force.com/sitestaff/s/login/
Riders: https://itnrides.force.com/rider/s/login/
Drivers: https://itnrides.force.com/driver/s/login/
Staff Portal
The staff portal is how most users at sites will access ITNRides 2.0. Using the staff portal you can:
Accept or decline rider applications
Accept or decline driver applications
Edit rider or driver information
Book rides or accept request rides
Manage/Edit rides
View Daily Rides List
Assign rides to drivers
Send drivers ride information
Check rider and driver balances
Process rider payments
Accept donations
Track community outreach activities
Rider Portal
The rider portal is designed to give riders (or their designated representative) access to their accounts. They can:
View scheduled rides
Request rides
View their account balance
Make payments or donations
Business Portal
The Business Portal is not yet complete. When it is active it will allow community organizations, businesses, and healthcare providers who are supporting your service to access their accounts and make payments online.
Driver Portal
The driver portal is designed to give drivers easy access to their account, and to make communication with the rides coordination office easier.
In the driver portal they can:
View their rides
Update their availability
Edit some of their personal information
Make choices about their volunteer credits (if applicable)
Make donations
Select rides they would like to volunteer for (if site has this feature selected)