Connecting to ITNRides

ITNRides on the Salesforce Platform 

ITNRides 2.0 is built on the web-based Salesforce platform, the world leader in Customer Relationship Management software. The Salesforce software does a lot of what we need ITNRides to do- it tracks customers and volunteers, tracks payments due and made, and helps with marketing and fundraising.  To create ITNRides 2.0, we combined this functionality with a custom-made application that provides state-of-the-art algorithms for rides coordination.  

When using ITNRides 2.0 you will be using both the functionality that is a part of “native” Salesforce (functionality that is built in to the original Salesforce software), and the functionality that is part of the custom app we built.  The screens will look different depending on which part you are in. Most of your time when coordinating rides will be spent in the custom screens, while working with donors and community outreach will primarily be done in native salesforce screens.  

Password Requirements 

Your password will need to- have at least 8 characters, use 1 letter and 1 number, have 1 special character (something like a question mark or exclamation point).   

User Portals 

The user portals are how staff, riders, drivers and others connect to ITNRides.  Each type of user has a Portal, and users can access different functionality depending on their role.  

Here are the links for the portal login pages:  

Staff: https://itnrides.force.com/sitestaff/s/login/  

Riders: https://itnrides.force.com/rider/s/login/  

Drivers: https://itnrides.force.com/driver/s/login/  

Staff Portal 

The staff portal is how most users at sites will access ITNRides 2.0. Using the staff portal you can: 

Accept or decline rider applications 

Accept or decline driver applications 

Edit rider or driver information 

Book rides or accept request rides 

Manage/Edit rides 

View Daily Rides List 

Assign rides to drivers 

Send drivers ride information 

Check rider and driver balances 

Process rider payments 

Accept donations 

Track community outreach activities 

Rider Portal 

The rider portal is designed to give riders (or their designated representative) access to their accounts.  They can: 

View scheduled rides 

Request rides 

View their account balance 

Make payments or donations 

Business Portal 

The Business Portal is not yet complete. When it is active it will allow community organizations, businesses, and healthcare providers who are supporting your service to access their accounts and make payments online. 

Driver Portal 

The driver portal is designed to give drivers easy access to their account, and to make communication with the rides coordination office easier.  

In the driver portal they can: 

View their rides  

Update their availability 

Edit some of their personal information 

Make choices about their volunteer credits (if applicable) 

Make donations 

Select rides they would like to volunteer for (if site has this feature selected)